Frequently Asked About Legal and Account Access
After we verify your withdrawal request, funds transfer directly to your registered payment account — DANA, OVO, GoPay or QRIS. The transfer typically completes within 1–2 business hours. You'll receive a confirmation message in your account once the transfer is sent.
Yes. Head to Settings > Privacy & Security in your account dashboard and select 'Download My Data.' You'll receive a file with your registration details, login history, deposit and withdrawal records, and any gameplay or communication logs we hold. The download may take 24 hours.
Your account remains active and your balance is preserved. However, depends on local law, your account may be subject to inactivity policies or fee schedules that appear in our Terms. Log in to check your balance and any notifications from our support team about account status.
No. Deposits via DANA, OVO, GoPay and QRIS are processed through tokenized payment gateways; we never store your full payment card or account numbers. Only transaction receipts and reference codes are saved in your account history for verification.
Yes. Contact our support team via live chat or email requesting account closure and data deletion. We'll close your account immediately and retain your records under mandatory local law requirements, typically 3–5 years. After that period, we delete personal data unless legal hold applies.
We use session cookies to keep you logged in and analytics cookies to track lobby navigation and feature usage. You can disable non-essential cookies in your browser settings; essential cookies for login and security cannot be turned off without losing account access.
Our support team handles data concerns via live chat or email; they can escalate requests to our data protection officer. For external complaints, depends on local law, you may contact your local data protection authority. We aim to respond to all data inquiries within 5 business days.
